Thee Life Pte Ltd is the operator of the website, Thee. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Only the teas will be available for shipments to United States and Malaysia.
Shipping costs within Singapore are set at $4.00 for orders that are $39.00 and below. It will be added at the final checkout page. Free shipping for all orders above $40.
Shipping costs to United States and Malaysia will go by weight and calculated during checkout.
For United States, we do not ship to these following states:
- Alaska, America Samoa, Arizona, Micronesia, Guam, Hawaii, Marshall Islands, Nebraska, Nevada, New Mexico, Northern Mariana Islands, Rhode Island, US Virgin Islands.
For Malaysia, we do not ship to these following states:
- Labuan, Sabah, Sarawak.
3.1 Returns Due To Damage or Defective Products
We do not accept returns, nor will we refund the value of any shipping costs paid.
We will be happy to do a replacement of any damaged or defective products received as long as you reach out to us within 7 days of receipt of the item(s).
The damaged or defective products are to be returned to us in original packaging as best as possible.
3.2 Warranty Returns
Thee Life Pte Ltd will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Thee Life Pte Ltd to process your warranty claim within 10 days.
Once warranty claim is confirmed, you will receive the choice of:
- Refund to your payment method
- A replacement item sent to you (if stock is available)
4.1 Transit Time Domestically
Shipments in Singapore are in transit for 1-3 days.
4.2 Transit Time Internationally - United States
Shipments to United States will take between 10-30 days in total. Expect delays during this Covid period.
4.3 Transit Time Internationally - Malaysia
Shipments to Malaysia will take between 5-10 days in total. Expect delays during this Covid period.
4.4 Dispatch Time
Orders are usually dispatched within 3-5 business days of purchase from Singapore.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.5 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Immediately inform us via email at firstname.lastname@example.org.
4.6 Items Out Of Stock
Items that are out of stock will not be available for purchase. However, if you would like to pre-order or have enquiries, you can contact us via email at email@example.com.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation as soon as possible.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
Sales tax has already been applied to the price of the goods as displayed on the website.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at firstname.lastname@example.org.