We do not accept returns, nor will we refund the value of any shipping costs paid. we cannot accept returns on sale items or gift cards either
We will be happy to do a replacement of any damaged or defective products received as long as you reach out to us within 7 days of receipt of the item(s).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The damaged or defective products are to be returned to us in original packaging as best as possible.
Thee Life Pte Ltd will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Thee Life Pte Ltd to process your warranty claim within 10 days.
Once warranty claim is confirmed, you will receive the choice of:
- Refund to your payment method
- A replacement item sent to you (if stock is available)